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Store Policy

Customer Care

We pride our self in great customer service, so if at anytime you have questions or concerns about a product prior or after purchasing  feel free to message us.

Our DIY items, we try to make as easy to use for all levels of crafting.

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Wholesale Inquiries

We currently don't offer any of our items at wholesale pricing, but we do offer discount on large order so please message us your inquiry.

Privacy & Safety

What Personal Information About Customers Does Big Heads Unique Designs Collect?

We collect your personal information in order to provide and continually improve our products and services.

Here are the types of personal information we collect:

  • Information You Give Us: We receive and store any information you provide in relation to Big Heads Services. You can choose not to provide certain information.

  • Automatic Information: We automatically collect and store certain types of information about your use of Big Heads Services, including information about your interaction with content and services available through Big Heads website. Like many websites, we use "cookies" and other unique identifiers, and we obtain certain types of information when your web browser or device accesses Big Heads Unique Designs website and other content served by or on behalf of Big Heads. 

  • Information from Other Sources: We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily. 

For What Purposes Does Big Heads Unique Designs Use Your Personal Information?

We use your personal information to operate, provide, develop, and improve the products and services that we offer our customers. These purposes include:

  • Purchase and delivery of products and services. We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.

  • Provide, troubleshoot, and improve Big Heads Services. We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the Big Heads Unique Designs website.

  • Recommendations and personalization. We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with Big Heads Services.

  • Comply with legal obligations. In certain cases, we collect and use your personal information to comply with laws. For instance, we collect from sellers information regarding place of establishment and bank account information for identity verification and other purposes.

  • Communicate with you. We use your personal information to communicate with you in relation to Big Heads Services via different channels (e.g., by phone, e-mail, chat).

  • Advertising. We use your personal information to display interest-based ads for features, products, and services that might be of interest to you. We do not use information that personally identifies you to display interest-based ads. 

  • Fraud Prevention and Credit Risks. We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers, Big Heads Unique Designs, and others. We may also use scoring methods to assess and manage credit risks.

What About Cookies and Other Identifiers?

To enable our systems to recognize your browser or device and to provide and improve Services, we use cookies and other identifiers. 

Does Big Heads Unique Designs Share Your Personal Information?

Information about our customers is an important part of our business, and we are not in the business of selling our customers’ personal information to others. We share customers’ personal information only as described below and with subsidiaries Amazon.com, Inc. controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.​

  • Protection of Big Heads and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Big Heads Unique Designs, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.

How Secure Is Information About Me?

We design our systems with your security and privacy in mind.

  • We work to protect the security of your personal information during transmission by using encryption protocols and software.

  • We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data.

  • We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

  • Our devices offer security features to protect them against unauthorized access and loss of data. You can control these features and configure them based on your needs. 

  • It is important for you to protect against unauthorized access to your password and to your computers, devices, and applications. Be sure to sign off when finished using a shared computer. 

What Information Can I Access?

You can access your information, including your name, address, payment options, profile information, membership, household settings, and purchase history in the "Your Account" section of the website. 

What Choices Do I Have?

If you have any questions as to how we collect and use your personal information, please contact our Customer Service . Many of our Amazon Services also include settings that provide you with options as to how your information is being used.

  • As described above, you can choose not to provide certain information, but then you might not be able to take advantage of many of the Big Heads Unique Services.

  • If you do not want to receive e-mail or other communications from us, please adjust your Customer Communication Preferences . If you don’t want to receive in-app notifications from us, please adjust your notification settings in the app or device.

  • If you do not want to see interest-based ads, please adjust your Advertising Preferences .

  • The Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies or other identifiers, how to have the browser notify you when you receive a new cookie, or how to block cookies altogether. Because cookies and identifiers allow you to take advantage of some essential features of Amazon Services, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any Services that require you to Sign in. For more information about cookies and other identifiers, see our Cookies Notice .

  • If you want to browse our websites without linking the browsing history to your account, you may do so by logging out of your account here and blocking cookies on your browser.

  • the Author Portal and Author Central by accessing your accounts in the Author Portal and Author Central, respectively.

In addition, to the extent required by applicable law, you may have the right to request access to or delete your personal data. If you wish to do any of these things, please contact Customer Service . Depending on your data choices, certain services may be limited or unavailable.

California Consumer Privacy Act

Click here to read additional disclosures required under the California Consumer Privacy Act.

Conditions of Use, Notices, and Revisions

If you choose to use Amazon Services, your use and any dispute over privacy is subject to this Notice and our Conditions of Use , including limitations on damages, resolution of disputes, and application of the law of the state of Washington. If you have any concern about privacy at Amazon, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Notice will change also. You should check our websites frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Examples of Information Collected

Information You Give Us When You Use Big Heads Unique Services

You provide information to us when you:

  • search or shop for products or services in our stores;

  • add or remove an item from your cart, or place an order through or use Big Heads Unique;

  • provide information in Your Account (and you might have more than one if you have used more than one e-mail address or mobile number when shopping with us) or Your Profile ;

  • upload your contacts;

  • complete a questionnaire, a support ticket, or a contest entry form;

  • compile  Wish Lists or other gift registries;

  • participate in Discussion Boards or other community features;

  • provide and rate Reviews ;

  • identifying information such as your name, address, and phone numbers;

  • payment information;

  • your age;

  • your location information;

  • your IP address;

  • people, addresses and phone numbers listed in your Addresses;

  • e-mail addresses of your friends and other people;

  • content of reviews and e-mails to us;

  • personal description and photograph in Your Profile ;

 

Automatic Information

Examples of the information we collect and analyze include:

  • the internet protocol (IP) address used to connect your computer to the internet;

  • login, e-mail address, and password;

  • the location of your device or computer;

  • version and time zone settings;

  • purchase and content use history, which we sometimes aggregate with similar information from other customers to create features like Top Sellers ;

  • the full Uniform Resource Locator (URL) clickstream to, through, and from our websites, including date and time; products and content you viewed or searched for; page response times, download errors, length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs);

  • phone numbers used to call our customer service number; and

We may also use device identifiers, cookies, and other technologies on devices, applications, and our web pages to collect browsing, usage, or other technical information.

Information from Other Sources

Examples of information we receive from other sources include:

  • updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily;

  • account information, purchase or redemption information, and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising, or other services;

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payment

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